Refund policy

We want you to love your items as much as we love making them and we are always happy to discuss with, advise and answer any questions, so please get in touch if you've any concerns before ordering here.

Returns

Unless otherwise stated we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us. If your request is accepted, we'll send you instructions on how and where to send your package.
You will be liable to cover the return shipping costs and we advise obtaining a proof of postage as we cannot accept responsibility for items lost in the post.
Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question here.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item arrives damaged/faulty or you are not satisfied with your products we accept returns on items (that are not personalised or custom made), just get in touch within 14 days of receiving and we can arrange a refund upon return.

 

Exceptions / non-returnable items
Items that are personalised or custom made are non-returnable.
Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Gift cards:

  • Can be redeemed on anything in store.
  • Can be used in full or as part payment on a transaction.
  • Valid for 12 months from date of purchase.
  • Available to U.K. customers only.
  • No discounts can be applied when buying.
  • Cannot be returned.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and provided all our policy terms have been met we will process your return on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If you have any concerns about the time it has taken to receive your refund please get in touch.Â